At Athlete Strong, we are committed to ensuring a positive experience for all those who support our mission through donations, event registrations, or other contributions. This Refund Policy outlines the circumstances under which we may offer refunds and the process for requesting one.
1. Donations
Donations to Athlete Strong are considered final and non-refundable. As a certified 501(c)3 non-profit organization, all donations are tax-deductible and used to support our mission of inspiring and strengthening communities through athletes.
However, if a donation was made in error or there are exceptional circumstances, please contact us at info@athletestrong.org, and we will consider your request on a case-by-case basis. Refunds will not be granted simply because a donor changes their mind.
2. Event Registrations
Registration fees for events, such as charity runs, volunteer programs, or community service activities, are generally non-refundable. If you are unable to attend an event after registering, please contact us as soon as possible at info@athletestrong.org.
Refunds for event registrations will only be considered in the following cases:
- The event is canceled by Athlete Strong.
- You are unable to attend due to exceptional circumstances, such as illness or emergency. We may ask for documentation to support your request.
If your refund request is approved, you will receive a refund for the registration fee minus any transaction fees incurred by Athlete Strong.
3. Process for Requesting a Refund
If you believe you are entitled to a refund under the conditions outlined above, please follow these steps:
- Contact us at info@athletestrong.org .
- Provide details about your donation or event registration, including your name, the amount donated or paid, the date of the transaction, and the reason for your request.
- For event registration refunds, please provide any supporting documentation if applicable (e.g., a doctor’s note for illness or other emergency circumstances).
Refunds will be processed within 10 business days after approval. Please note that the original method of payment will be used for processing any refunds, and transaction fees may apply.
4. Non-Refundable Fees
Please note that any transaction fees, processing fees, or other third-party charges associated with a donation or event registration may not be refunded.
5. Changes to This Refund Policy
Athlete Strong reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.
6. Contact Us
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at:
Athlete Strong
Website: athletestrong.org
Email: info@athletestrong.org
Thank you for supporting Athlete Strong and helping us make a positive impact in the community!